CONTACT & FAQ
We have a technical team that responds to 'support tickets' daily. To create a support ticket, log into the site and to the left of My Compass page click Contact The Techies.
Technical error with website? We have a technical team that responds to 'support tickets' daily. To create a support ticket, log into the site and to the left of My Compass page click Contact The Techies.
For Jac's satsang tours and interviews, contact email@example.com.
To submit completed seva task documents or questions about seva tasks, contact firstname.lastname@example.org
For questions about product purchases, contact email@example.com
At checkout you will be asked for your zip code. If you do not have one, please enter 00000 as your zip.
If you borrow audios from the Resource Library, the audio files will remain stored beneath this heading (in My Compass) for you to enjoy until you wish to return them to the main Library.
Login to the website and go to the Resource Library. You will see a red heart on the top right corner of the audio that is on loan to My Compass. Click on the red heart and it will be removed from My Compass.
You can turn on and off email notifications by logging into My Compass. Click on Account Information, Edit and scroll to the bottom where you will see the heading Discussion Room Notification Settings. To stop receiving emails regarding Discussion Room activity check the box and Save.
Yes, downloadable files are single or grouped. They are not zipped. Each audio file must be downloaded individually.
If you plan to download your audio/video purchase to an Apple mobile device or iPad, please note that our downloadable files are in MP3 format. Unfortunately, MP3 downloads cannot be downloaded directly to an Apple mobile device or tablet without the use of a third-party app, such as iCab mobile. These apps can be purchased in the Apple store (many are free) and will enable you to use your Apple device to download. If you have a computer, we suggest you download the MP3 to your computer and then load it into your music library and sync it with your Apple phone or tablet.
Private meetings with Jac happen over Skype.
These meetings are totally confidential. Jac audio records the meeting and sends you a dropbox link for you to download and listen to as often as you like. Jac keeps a copy of the recording for one week and then deletes it. No one but Jac has access to your recording. Rates are $125 for half an hour and $200 for one hour. To arrange your appointment with Jac, visit goinghomeguide.com
Click on the red knot image located to the top left of any page.
Yes, on the bottom right of the home page screen click the speaker icon.